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CEB Policies

Our Shipping Policy

From the date of order will need 48 hrs to prepare all goods. Expect delivery within 4 days for major cities, 5 to 7 days for regional areas.

Please note that shipping prices at the time of ordering a guide only. We will need to finalise shipping cost your location and this will be variable based on your location. For regional areas Please contact us for a quote with your postcode before you place an order.

 

Our Refunds Policy

CEB Sales

Canberra Electric Bikes is in the business of keeping our customers happy and getting the most out of their electric bicycle purchase. We generally stock ebikes and kits with well known quality brands. Our warranty policy is based on the manufacturer, in general a warranty period of 2 years applies on all electrical components. CEB warranty does not include service time on the bikes to replace and swap out ebike components. Warranty does not include general wear and tear or any damage caused by the customer. CEB has a workshop for electrical repairs and will be more than happy to repair bikes. General bike maintenance such as brake or gear adjustments do not fall under warranty but CEB is more than happy to conduct that service for our customers.

CEB does not offer refunds for a change of mind or if a customer refuses replacement of any faulty electrical components.

CEB Hire

Canberra Electric Bikes will refund any hire fee if a CEB is deemed to have failed mechanically during the hire period. This does not include damage to the CEB caused by the hirer or any mechanical failure due to misuse or inappropriate use of the CEB.

Each CEB hire is accompanied with a fact sheet about the particular model which includes how to care for the bike whilst in your possession. A failure to read this fact sheet or follow it's instructions will void any refund offer made by CEB.

CEB will endeavour to do everything we can to make your ride a memorable and pleasurable one.

 

Our Privacy Policy

This Website or its Internet Service Provider or Web Server may use technologies such as cookies and the use of users' IP addresses in order to deliver the requested pages, to collect statistical usage information and for the provision of services. More specifically, cookies are used by the Canberra Electric Bikes services to authenticate you when you log in or to remember your login details. Secure encryption tools may also be used for the provision of the service and to ensure that only authorised users can access the relevant areas of this site or web service.

This Privacy Policy Statement is only applicable to this site and does not extend to any other external links.

Personal Information Collection Statement

We only collect information about consumers that is required for the provision of our services. The information collected from you will only be used for the purpose of processing your enquiry, order or membership to Canberra Electric Bikes services or for processing your transactions and managing your account efficiently and securely.

We treat the information you give us freely in our information collection pages as private and you have the right to access any information we have about you at any time to check whether it is accurate and up to date.

Disclosure to Third Parties

Privacy-sensitive information will not be made available to a third party unless if (a) we have express permission by the individual concerned (b) for the purpose of providing our services (c) by order of any competent governmental authority. We will only share information with business partners if necessary for the provision of the services, provided that they use such information in a manner that is consistent with this Privacy Policy and subject to appropriate Data Protection legislation.

Complaints
In you think that Canberra Electric Bikes has not complied with the terms of this privacy policy, please contact us at info@canberraelectricbikes.com.au

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