Our Shipping Policy
From the date of order will need 48 hrs to prepare all goods. Expect delivery within 4 days for major cities, 5 to 7 days for regional areas.
Please note that shipping prices at the time of ordering a guide only. We will need to finalise shipping cost your location and this will be variable based on your location. For regional areas Please contact us for a quote with your postcode before you place an order.
Our Refunds Policy
Canberra Electric Bikes is in the business of keeping our customers happy and getting the most out of their electric bicycle purchase. We generally stock ebikes and kits with well known quality brands. Our warranty policy is based on the manufacturer, in general a warranty period of 2 years applies on all electrical components. CEB warranty does not include service time on the bikes to replace and swap out ebike components. Warranty does not include general wear and tear or any damage caused by the customer. CEB has a workshop for electrical repairs and will be more than happy to repair bikes. General bike maintenance such as brake or gear adjustments do not fall under warranty but CEB is more than happy to conduct that service for our customers.
CEB does not offer refunds for a change of mind or if a customer refuses replacement of any faulty electrical components.
Canberra Electric Bikes will refund any hire fee if a CEB is deemed to have failed mechanically during the hire period. This does not include damage to the CEB caused by the hirer or any mechanical failure due to misuse or inappropriate use of the CEB.
Each CEB hire is accompanied with a fact sheet about the particular model which includes how to care for the bike whilst in your possession. A failure to read this fact sheet or follow it's instructions will void any refund offer made by CEB.
CEB will endeavour to do everything we can to make your ride a memorable and pleasurable one.
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Personal Information Collection Statement
We only collect information about consumers that is required for the provision of our services. The information collected from you will only be used for the purpose of processing your enquiry, order or membership to Canberra Electric Bikes services or for processing your transactions and managing your account efficiently and securely.
We treat the information you give us freely in our information collection pages as private and you have the right to access any information we have about you at any time to check whether it is accurate and up to date.
Disclosure to Third Parties